The Defining Tragedy.
This is the simple yet defining Greek tragedy of any organisation from three to thirty thousand.
The person running the show is human.
They screw up.
No conspiracies hatched in late night meetings in cigar smoke filled boardrooms.
The boss just screws up.
What happens next is the defining moment for the organisation, the boss, employees, suppliers, customers, clients, and anyone else with seats on their bus.
Leadership is hard.