St Benedict stated in his Rule for monks that there is no greater evil in a community than 'murmuring'. That sixth century behaviour translates as gossiping or underhanded and hidden criticism of someone in an organisation - usually in authority.

The character of Don Draper has very little in common with the monastic life. However, he quickly and effectively dealt with murmuring in Season 7 of Mad Men. 

He receives a letter purporting to terminate his partnership in the firm. After a moment of reflection (Step 1 - Step Back), he summonses all the decision makers who may have conspired against him out of their offices and into the open plan - where they could each see and be seen by Don, each other, and the other non-decision making staff.

 

Don: 'Hey! Get out here!' I just got a breach letter with your name on the bottom.'

Roger: 'What?'

Don: 'Joan! Get out here! Joan! Could you get Cooper out here?

Joan: 'What's going on?'

Don: 'Find Pete. No-one knows about this?'

Joan: 'I saw it.'

Don: 'Then why did you say 'What's going on?''

Cooper: 'I want you to calm down. I just called Jim, we're going to get the bottom of this.'

Pete: 'Is there a meeting?'

Don: 'Have you seen this?'

Pete: 'This is outrageous! You know we're going to be at Burger Chef on Monday!'

Roger: 'I vote against this. Right now.'

Jim: 'It's not subject to a vote. The contract is very clear.'

Don: 'You want to play parliamentary procedure? Let's play. Everyone who wants to get rid of me - raise your hand.'

Jim: 'Fine. I have Ted's proxy.'

Cooper: 'You had no right to put my name on that!'

Don: 'Anyone else?... All opposed?...Motion denied!'

Pete: 'That's a very sensitive piece of horse flesh. He shouldn't be rattled!' 

 

- Mad Men Season 7 'Waterloo'.

 

Good decision making draws the decision maker out of his office into a neutral space of inquiry and invites those who may be affected by it to contribute in full view of each other.

 

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