The Shopping Mall.

The manager of the kebab store in the shopping mall stands at the end of the counter full of customers.

He looks down along the line of transactions between his staff and each customer.

Observing.

The manager of the fashion store in the shopping mall stands outside the front entrance with microphone and earpiece headset.

She watches the ebb and flow of customers entering and browsing and her staff moving about the busy store.

Observing.

She speaks to her staff through their earpieces, coaching, suggesting, reminding, complimenting.

A leader defines and holds the space.