Process.

The Indonesian Foreign Minister Marty Natalegawa emerged from hearings by a parliamentary commission into allegations of spying by Australia against his country.

The 'scrambling mass of journalists' surged towards him, wanting answers.

'It's a process and not an event,' he told them, ending their lust for 'decisive' action that would sell newspapers.

Another rich lesson in Good Decision Making.

'The First step,' he said, was 'communication' between the two governments.

In other words: 'Before we decide what to do, let's make sure that both governments' decison-makers have got accurate, first hand information.'

Mr Natalegawa made it clear that, notwithstanding what outcome the Australian Prime Minister wants, the Indonesian president still 'reserves the right to decide if he's happy'.

In other words: 'Indonesia will resolve this matter to its satisfaction.'

He's managing expectations about how long it will take. 

The Deputy Chairman of the Commission Mr Tubagus Hasannudin said: 'For Indonesians, an apology is a matter of principle. Even when we are about to go past someone, we would apologise to them and say 'Excuse me'.

This is the Indonesian Government's Widget.

In summary, Indonesia is saying:

We received information that our sovereignty may have been threatened.

This is a serious issue. So let's take our time to make sure that we get it right.

(Don't expect a decision for perhaps years. Under promise - over deliver.)

We will collect the best information.

Our legal representative of the people - the Parliament - will assess the information.

We will resolve it to Indonesia's satisfaction. 'Indonesia' is the President.

Good decision making is a process and not an event.