Four Million Flights.

‘We’re boarding in groups,’ Qantas announces at the gate.

‘We’re about to begin meal service in ten minutes, so please visit the toilets now, to avoid the trolleys in the aisles.’

Qantas introduced the 737 into service in 1986.

It took forty years and around four million 737 flights using the same technology of people queuing at departure gates and stuck in aisles behind trolleys.

Four million opportunities for staff to identify and implement these simple changes to improve boarding and meal service efficiency.

Never assume that the way something is done by any organisation must be the best way because it’s always been done that way.