Defining Moments.

A hand went up in the audience.

‘Yes?’

‘Our organisation’s Mission Statement is ‘Innovation and Excellence’. And yet when I asked to go to an international conference on ‘Innovation’ in my field, I was told it was too expensive.’

‘How much?’ I asked.

‘$25,000 airfare, conference fee, and accommodation,’ he said.

‘Then your employer has defined what Innovation it wants. You think it’s worth $25,000. Your employer doesn’t agree.’

Make decisions on the assumption that they advance your organisation’s vision or mission statement.

See what your organisation does in response.

Adjust your understanding of what ‘excellence’ means, accordingly.