Compliance.

Most policies, manuals, training programmes and other organisational documentation have only one function:

To appear to be of practical value.

To have the layout and language of how things are done right.

Whether they are usefully good is secondary and a bonus.

As long as they ‘comply’.

Amend or write any of these tools so that they are engaging and practical and readable - and … Oh no!

They don’t look serious.

They don’t appear to be like the manuals that we’re used to seeing in serious organisations.

They don’t comply.