Where Instinct Comes From

If you’ve never seen a person juggle, you’re unconsciously incompetent. You’re unaware that you don’t know how to juggle.

If you see a person juggle, you’re consciously incompetent. You’re aware you don’t know how to juggle.

If you practise juggling, you're consciously competent. You’re aware that you’re juggling.

If you practise so often that you can juggle while telling jokes and riding a unicycle, you’re unconsciously competent. You are unaware you’re juggling.

Good decision making is a deliberate process of inquiry that advances you towards where you want to be.

Following a process - the Five Steps or your own design - moves decision making into the realm of unconscious competence.

Into instinct.

Freeing you to be attentive to the content.

To the other.

To you.

To your shared humanity.