Curious

Malcolm Turnbull MP the Federal Member for Wentworth said in a recent interview:

'You know, there was very good advice that my father-in-law actually, Tom Hughes when he was a Member of Parliament, was given by a very distinguished member that was much older than him.  And he said:

‘You should treat every question no matter how provocative as a polite request for information’. ’

Substitute ‘complaint’ for ‘question’ and this is even more helpful advice.

If good decision making was to be reduced to two words it would be:

Be Curious.