Malcolm Turnbull MP the Federal Member for Wentworth said in a recent interview:
'You know, there was very good advice that my father-in-law actually, Tom Hughes when he was a Member of Parliament, was given by a very distinguished member that was much older than him. And he said:
‘You should treat every question no matter how provocative as a polite request for information’. ’
Substitute ‘complaint’ for ‘question’ and this is even more helpful advice.
If good decision making was to be reduced to two words it would be: